Customer Certified Cosmetics

Credits: Tetrapak on Flickr


What is a certification?
What kind of certifications are there?
Who certifies products?
Ok, but what does Customer Certified actually mean?
Right, let’s get down to brass tacks...
What are the advantages of this choice?


What is a certification?

Certification attests that a company or a product have followed certain rules and that these rules are followed throughout the period in which the company bears the CERTIFICATION MARK. The certification mark is a logo provided to companies by certifiers, which is usually applied to certified products, a kind of "quality assurance".

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What kind of certifications are there?

There are different types of certification. Owing to the philosophy of our products, we sought out bodies that could certify their VEGAN and ORGANIC nature.

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Who certifies products?

Certifications are carried out by companies, called CERTIFICATION BODIES, which operate at national or international level. There are several European certification bodies, all of which are reliable and professional:
Cosmos, ICEA, Natrue, Ecocert... and more. The choice was not easy and knowing your way around the world of certifications is not simple. After analysing and studying the specifications of the various certification bodies we chose to follow a new and undoubtedly more complex path: we are a CUSTOMER CERTIFIED company.

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OK, but what does Customer Certified actually mean?

Customer Certified means that we leave the assessment of our work to those who "buy from us". We believe that you, you, our consumers, are sufficiently intelligent, competent and dedicated to be able to do so. Even if you're not, do not worry, it's not that complicated! We are open to any suggestions you may have and can listen to them without being hampered by bureaucratic procedures or third parties.

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Right, let’s get down to brass tacks...

We looked at the most restrictive European specifications and we followed these guidelines in order to be able to call our products VEGAN and ORGANIC.

What does our VEGAN self-certification involve?

The VEGAN section of our code of ethics: all the information required to understand how a VEGAN cosmetic is defined and flush out any "intruders" found in the ingredients of a cosmetic product
The product sheets of our SHOP: all the ingredients contained in each individual product from our range, so you can check that none of them contain ingredients that go against the vegan philosophy
The GLOSSARY section: we have added some additional information on ingredients, which we hope will be useful even to those who are not interested in our products. That way you have a better idea of what you are putting on your skin. :)


What does our ORGANIC self-certification involve?

100% OF INGREDIENTS ARE OF NATURAL ORIGIN
AT LEAST 10% OF INGREDIENTS in rinse-off products (detergents) ARE OF ORGANIC ORIGIN (detergents).
AT LEAST 19% OF INGREDIENTS in leave-on products (creams) ARE OF BIOLOGICAL ORIGIN (creams).
We have EXCLUDED ingredients of dubious worth from our products, the complete list can be found in the FREE FROM section.
We have tried to make all the mechanisms for calculating the percentages and the nature of the ingredients used clear and understandable, summarising them in the Agronaut policy document. It will soon be available for download (in Jan 2016, promise!), please be patient, it has been a long and difficult task.
The ingredients of ORGANIC origin are highlighted in the product data sheets and we have published our suppliers’ certificates of guarantee in the GLOSSARY.

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What are the advantages of this choice?

Any changes to the formulations of our products do not need to be scrutinised by third parties, which would cause delays and increased costs. It is sufficient for the information to be updated on our website and made available in real time.
By sharing everything with you, we feel greater freedom, more responsible and transparent. This is OUR PHILOSOPHY!
We have saved money and decided to invest it to support projects that are in line with our thinking and, in our opinion, DESERVING OF HELP (more info is available in the SUPPORT & CHARITY PROJECT section).


WE ARE NOT PERFECT (although we try to get as close as possible to this concept), we are aware that we might overlook something, so give us a hand to continue improving, if there is anything you do not understand or you think is not in line with what we say, tell us! We are OPEN, we like being free and open, we see criticism as an opportunity to GROW AND IMPROVE.

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We are waiting for your opinion!